Is there a monthly fee?

There is no monthly fee for using our GPS Web Portal or Mobile App. We only advise that the client loads the SIM card in your GPS Tracker with atleast 10p every month to avoid SIM deactivation.

How long is the warranty on your GPS Trackers?

All our GPS Trackers come with 12 months replacement warranty. During the warranty period, we agree to replace your tracker under normal use.

How much does it cost to use our GPS Web Portal?

Currently our GPS Web Portal is free of charge for the first 6 months. If you wish to continue using our GPS Web Portal after 6 months, we charge an annual fee of 1,000 per tracker to cover the cost of supporting and maintaining the server.

Do I need to use your GPS Web Portal to track my vehicle?

No you do not need to use our GPS Web Portal to track your vehicle. You can text a command to your tracker requesting your vehicle’s GPS location and your tracker will reply with your vehicle’s GPS location embedded in a Google Map link.

Why does my GPS Tracker not reply to my text commands?

Please ensure you have enough load in your GPS Tracker before sending a text command to your tracker. If your tracker is connected to a GPS Web Portal, we suggest you send a text promo to your tracker rather than sending regular load. If you send regular load, the load will be consumed 5p every 15mins because your tracker is connected to the Internet.

Where will the GPS Tracker be installed on the vehicle?

Our GPS Trackers are usually installed, hidden inside the dashboard of your vehicle. If you have a preferred location for your GPS Tracker to be installed, please let us know and our Installers will most likely be able to accommodate your request.

How long will it take to install my GPS Tracker?

Our installers usually take between 30 minutes to 1 hour to install your GPS Tracker depending on the which GPS Tracker model you choose and the type of vehicle you own. For example, our non Engine Cut GPS trackers take around 30 to 40 minutes to install and our Engine Cut GPS Trackers take around 40mins to 1 hour.

Will it be permanently installed in my vehicle or just Plug and Play?

Our GPS Trackers are permanently installed and wired inside your vehicle. If you are interested in a Plug and Play GPS Tracker, you may like to consider our OBD GPS Tracker. Please click here to learn more.

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